Return & Exchange Policy

We are proud to provide easy exchanges or returns within 60 days of purchase on all items that have not been opened, worn, or tampered with.

To request an exchanges or return please email the following to our team at jonpaul@trustusnyc.com and we will be happy to help you:

1-Registered email address
2-Items you want to exchanges or return
3-Reason for exchange or return
4-For exchanges, let us know the items you would like to exchange for

We will reply with specific instructions and a return address. All customers are responsible for their own return shipping costs.

We will process your exchange, or a refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned items were not opened, worn, or tampered with. Please note that most financial institutions will take an average of 3-5 business days to process the refund. Please allow up to 7 business days for the refund to reflect on your balance or statement prior to contacting us.

For returns, please note that the amount you will be refunded will be in our reply to your return request and will be processed after we have received, inspected and confirmed that the items were not opened, worn, or tampered with.

Be sure to include all received items, both free and paid for, in order to still receive a refund or exchange.

Please note that customers are responsible for any price difference and shipping costs associated with an exchange. This information will be provided in our reply to your exchange request.