We ship our merch worldwide primarily from Queens, New York. We ship Monday through Friday, excluding weekends and holidays. Under certain circumstances, orders may be shipped from our alternate shipping facilities.
Order processing may take up to 3-5 business days. We’re unable to guarantee Saturday delivery, even with express shipping.
If we’re unable to process your order due to payment or address issues, your order processing will be delayed until the issue is resolved. We’ll contact you quickly if there is any payment or address issue.
Shipping Times & Prices
USA (UPS Ground)
USA (USPS Priority)
USA (USPS Express)
Estimated Arrival Time
Tracking Your Package
You will be emailed a shipment confirmation email and a tracking number when your order status is updated to shipped.
International Taxes & Duties
International customers (outside of the United States) are responsible to pay any applicable duties, taxes, and other fees. These fees are not collected by TRUST US NYC, and thus cannot be refunded.
Wrong Address Disclaimer
It is your responsibility to enter the shipping address correctly during checkout. Due to the fact that we work to process your order as quickly as possible, there is a very limited amount of time to make changes to your order.
If you want to change your order, please contact us immediately after placing your order. We’ll do our very best to make the change, but we can’t guarantee that we’ll be able to do so. If your change request is not processed, you can return your order after it is delivered.
Read our exchange and return instructions here.
Delivered But Not Delivered
In the event a customer’s tracking information says delivery was made, we don’t offer refunds if the item is claimed to not have been received. In this situation, we suggest contacting your designated shipping company. If the package ends up getting returned back to us, we’ll contact you to either re-ship or process a refund.
Please note that Trust Us NYC charges sales tax on orders to New York, as mandated by the local state government.
We ship to military addresses via USPS to a military base who is then responsible for delivering the package to your final destination. Please allow delivery time of 15-20 business days.
Countries We Don’t Ship To
Central African Republic
Sao Tome and Principe