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Shipping2018-12-11T23:00:19+00:00

Worldwide Shipping

We ship our merch worldwide primarily from Queens, New York. We ship Monday through Friday, excluding weekends and holidays. Under certain circumstances, orders may be shipped from our alternate shipping facilities.

Order processing may take up to 3-5 business days. We’re unable to guarantee Saturday delivery, even with express shipping.

If we’re unable to process your order due to payment or address issues, your order processing will be delayed until the issue is resolved. We’ll contact you quickly if there is any payment or address issue.

Shipping Times & Prices

Shipping Method

USA (UPS Ground)

USA (USPS Priority)

USA (USPS Express)

International

Estimated Arrival Time

7-12 Days

5-7 Days

3-5 Days

8-12 Days

Shipping Price

$14.99

$19.99

$39.99

$49.99

Tracking Your Package

You will be emailed a shipment confirmation email and a tracking number when your order status is updated to shipped.

International Taxes & Duties

International customers (outside of the United States) are responsible to pay any applicable duties, taxes, and other fees. These fees are not collected by TRUST US NYC, and thus cannot be refunded.

Wrong Address Disclaimer

It is your responsibility to enter the shipping address correctly during checkout. Due to the fact that we work to process your order as quickly as possible, there is a very limited amount of time to make changes to your order.

If you want to change your order, please contact us immediately after placing your order. We’ll do our very best to make the change, but we can’t guarantee that we’ll be able to do so. If your change request is not processed, you can return your order after it is delivered.

Read our exchange and return instructions here.

Delivered But Not Delivered

In the event a customer’s tracking information says delivery was made, we don’t offer refunds if the item is claimed to not have been received. In this situation, we suggest contacting your designated shipping company. If the package ends up getting returned back to us, we’ll contact you to either re-ship or process a refund.

Sales Tax

Please note that Trust Us NYC charges sales tax on orders to New York, as mandated by the local state government.

Military Addresses

We ship to military addresses via USPS to a military base who is then responsible for delivering the package to your final destination. Please allow delivery time of 15-20 business days.

Countries We Don’t Ship To

Albania
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cabo Verde
Cameroon
Central African Republic
Chad
Comoros
Congo
Cote d’Ivoire
Cuba
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Iran
Iraq
Kazakhstan
Kenya
Lebanon
Lesotho
Liberia
Libya
Lithuania
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
North Korea
Pakistan
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Swaziland
Syria
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe